Refund Policy

Refund policy

• Report not delivered: if your Voyalo Pro report does not generate within 24 hours of payment, we refund you in full, automatically or on request.
• Technical or factual error: if the report covers the wrong destination or visa type, or fails to read your documents, we fix it or refund you in full.
• Change of mind: you can request a refund within 7 days of purchase by emailing contact@voyalo.ai. Requests are answered within 2 business days.
• Visa decisions: a refusal is not grounds for a refund. Visa decisions are made only by the issuing authority, and our reports never promise an outcome.

How refunds are paid

Refunds go to the original card or wallet within 5 to 10 business days.

Before disputing a charge, please contact contact@voyalo.ai. We resolve most requests faster than a bank dispute.

Scope

Voyalo is not a government agency: embassy and visa-centre fees are paid to them and are not refunded by Voyalo. This policy applies to purchases from Voyalo LLC outside Algeria. Purchases made in Algeria from Linkora SARL follow the refund policy shown at checkout in Algeria.